Cancellation Policy

Our mission is to provide the best service we can to all our patients.

To help us with this, we have an Appointment Cancellation Policy in operation that allows us to schedule appointments as effectively as possible.

When an appointment is scheduled, that time has been set aside for you and when it is missed, that time cannot be used to treat another patient.

Our policy

Individual Appointments

We request that you please give our clinic at least 24 hours notice in the event that you cannot attend your scheduled appointment. This allows another patient to be scheduled into that appointment.

If a patient misses an appointment without contacting the clinic, this is considered a missed appointment and a 50% fee will be charged.

If you arrive late for your appointment, we will do our best to deliver your full treatment but please bear in mind this may not be possible and your full appointment fee will stand.

Pilates, Senior Fitness and Hip replacement classes

If you are unable to attend the class you are booked into please give at least 24 hours notice to ensure you will not be charged for the class.

If 24 hours notice is not given you will be charged for the class.

Most Patients have a 6 block booking and we encourage you to take them within an 8 week period

*IN EXCEPTIONAL CIRCUMSTANCES THIS POLICY MAY BE OVERRIDDEN AT THE DISCRETION OF THE PHYSIOTHERAPIST